I wanted to send a quick note expressing my heartfelt gratitude for Michael in the service depatment.
I have emailed Mike on a number of occasions as I come to grips with the Innova Longarm and accessories and every single time he has responded quickly and professionally and with amazing expertise that has resolved my problem. He does not hesitate to pick up the phone and call me and I am very grateful. He is so patient and kind and understanding and incredibly can explain technical thngs so that I understand. I believe your service department is second to none.
Thank you for providing such a wonderful service for clients like me that are located so far away from your business, especially when I am new to the technology of these wonderful machines - I truly appreciate it.