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Testimonials

Thank You Michael

Wow did Michael ever come to my rescue this week. I've been quilting for others now for a full year adn when I took in a lap quilt from a new customer on Monday I thought I would have a nice easy job. She picked a simple pantograph and I thought I'd have it all finished in an evening.

The first pass went easy as could be, but mid-way through the second pass I was having spots where gobs of thread were being laid down. The machine quilted about 15" of width before I discovered the problem. I thought that the machine didn't sound right and the top looked great so I looked underneath. After I picked this thread out, I tried sewing on a scrap piece adn sure enough I was getting rats nest spots.

It was now after 11pm on Monday night but I called Michael anyway. He suggested a few different things which I was going to try. A few minutes later he called me back asking for pictures of the needle to see if the timing was ok and the postion of the finger. Sure enought the position finger was way too far in . It was now 2am EST and Micheal was still there for me!

In the morning, I got my hubby to loosen the postion finger and together we got it set so that it was barely in the little slot. The gobs of thread were now gone but I now had some long thread loops unerneath. I only discovered the long thread loops after quilting the second half of the second row too. UGH! The fabric in this quilt is flannel on the back side and a top that I don't belive is 100% cotton. It is heavier and denser than 100% cotton. I realized this after picking out so many miles of thread. 

Another few calls to Michael (again rather late in the eveing) and a few more adjustments to the tension knobs and the quilting looks wonderful. the quilt came off the frame tonight. Finally.

What great service!

Thanks you Michael!

-Carole