Shipping policy

Shipping Policy

At INNOVA Longarm, we work to process and ship every order as quickly as possible. Please review the information below before placing your order.

Order Processing

All orders are subject to a 1–3 business day processing period before shipment. Processing time begins after your order has been successfully placed and payment has been received.

Business days are Monday through Friday and do not include weekends or holidays.

During periods of high order volume, promotions, product launches, or holidays, processing may take longer than usual.

Shipping & Delivery Estimates

Shipping times shown at checkout are estimated carrier transit times and do not include our 1–3 business day order processing period.

For example, selecting an overnight or other expedited shipping service does not guarantee that your order will arrive the next business day after the order is placed. Your order must first be processed before it is transferred to the shipping carrier.

Once an order has been transferred to the carrier, delivery times are outside of INNOVA Longarm’s direct control. Shipping and delivery dates are estimates and are not guaranteed. Carrier delays may occur due to weather, service disruptions, holidays, or other circumstances beyond our control.

Expedited Shipping

Expedited shipping options may be available at checkout. Selecting expedited shipping speeds up the carrier transit time only and does not bypass or shorten our standard 1–3 business day processing period.

Please keep both processing and estimated carrier transit times in mind when selecting your shipping method.

Free Shipping Promotions

When offered, free shipping promotions apply only to eligible orders shipped within the 48 contiguous United States.

Free shipping promotions do not apply to Alaska, Hawaii, U.S. territories, or international destinations unless specifically stated otherwise in the terms of the promotion.

Additional exclusions or eligibility requirements may apply to individual promotions.

Duties, Taxes & Additional Fees

Customers are responsible for any applicable duties, import fees, customs charges, taxes, brokerage fees, or other charges associated with their order or delivery.

For international orders, these charges may be assessed by the destination country or shipping carrier and are not included in the product or shipping price unless specifically stated at checkout.

Shipping Delays

INNOVA Longarm is not responsible for carrier delays or delivery disruptions that occur after an order has been transferred to the shipping carrier. This may include delays caused by weather, incorrect or incomplete delivery information, carrier service interruptions, customs processing, or other circumstances outside of our control.

Please carefully review your shipping address and order information before completing your purchase.

Questions About Your Order

If you have questions about your order or shipping options, please contact INNOVA Longarm and our team will be happy to assist you.