Frequently Asked Questions (FAQ)
General Information
Q.
Where are INNOVA Long Arm Quilting Machines made?
A.
Every INNOVA is proudly manufactured in Montgomery, TX.
Q.
Who manufactures the INNOVA?
A.
ABM International manufactures the INNOVA Longarm machine and systems.
Q.
How long has ABM International been in business?
A.
ABM International has manufactured the most technologically advanced quilting machines and systems since 1947.
Q.
What type of service does INNOVA offer?
A.
Every INNOVA authorized Dealer/Training Center provides industry leading training and support.
Service & Support
Q.
What type of service does INNOVA offer?
A.
Every INNOVA authorized Dealer/Training Center provides industry leading training and support.
Q.
Can I receive help after normal business hours?
A.
Yes you can! INNOVA offers 24/7 customer support. Simply call our customer support hotline at 888.99.QUILT, or email This email address is being protected from spambots. You need JavaScript enabled to view it..
Long Arm Quilting Machines
Q.
What size bobbin does an INNOVA take?
A.
All INNOVA Long Arm Machines use a Large M size bobbin.
Q.
What type of needle is recommended for my machine?
A.
INNOVA recommends using a Titanium Groz-Becket® #18 needle for most quilting.
Q.
Does the INNOVA come with any type of warranty?
A.
Every machine has a standard manufacturer's limited warranty. Click here to learn more about the warranties INNOVA offers.
Q.
Can I computerize quilt and free motion quilt on the same system?
A.
Yes, all you need to do is release the belts from their clamps by lifting the levers. You are just a few seconds away from switching back and forth.
Q.
Do INNOVAS have scheduled maintenance?
A.
No, INNOVAS have the lowest maintenance of any Long Arm Quilting Machine on the market. No expensive machine "Spa Treatments." No oiling points on the top of your Long Arm. Enjoy maintenance free quilting with your INNOVA.
Q.
What power do INNOVA Quilting Systems require?
A.
Q.
What is the required surge protector specifications?
A.
A minimum protector of 3,000 Joules.
Computerized Systems
Q.
What type of file does the AutoPilot™ Computerized system read?
A.
The AutoPilot™ computerized quilting software reads any .dxf or .pat file.
Q.
Does the AutoPilot™ Computerized software have any pre-loaded quilting pattern files?
A.
The AutoPilot™ computerized quilting software is pre-loaded with 600+ patterns!
Q.
Can I update to Windows 10 or 11 without interfering with my AutoPilot Mach 3 software?
A.
Yes, it is safe to update to Windows 10 or 11.
Steps to get your Free 14 Day Trial for AutoPilot™ Simulator:
- Get your serial number by clicking here, fill out the form and hit the SUBMIT button.
*Your serial number will arrive in the email you provided. Check your junk folder if you do not see it right away. - Download the AutoPilot Mach 3 Simulator Free Trial Version here.
*You will need a minimum of Windows 8 pro 64bit. - Follow the prompts to install and activate the simulator with your provided serial number.
*If you get a message saying MSFT Defender is protecting your computer, click more and run anyway. - Enjoy your AutoPilot™ Mach 3 Simulator Free Trial Version for 14 days, then contact your local INNOVA dealer to order your new AutoPilot™ Mach 3 and enjoy those features for the lifetime of the product!
Disclaimer
License and Disclaimer of Warranty Information By downloading, wiring to or using the AutoPilot Simulator program and hardware, you acknowledge acceptance of the following DISCLAIMER OF WARRANTY: DISCLAIMER OF WARRANTY ALL THE COMPUTER PROGRAMS AND SOFTWARE ARE SOLD "AS IS" WITHOUT WARRANTY OF ANY KIND. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, THAT THEY ARE FREE OF ERROR, OR ARE CONSISTENT WITH ANY PARTICULAR STANDARD OF MERCHANTABILITY, OR THAT THEY WILL MEET YOUR REQUIREMENTS FOR ANY PARTICULAR APPLICATION. THEY SHOULD NOT BE RELIED ON FOR SOLVING A PROBLEM WHOSE INCORRECT SOLUTION COULD RESULT IN INJURY TO A PERSON OR LOSS OF PROPERTY. IF YOU DO USE THEM IN SUCH A MANNER, IT IS AT YOUR OWN RISK. THE AUTHOR AND PUBLISHER DISCLAIM ALL LIABILITY FOR DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES RESULTING FROM YOUR USE OF THE PROGRAMS OR FROM CONNECTING IT TO YOUR MACHINE.
The computer programs AutoPilot™ Simulator are Copyright © 2019 of Neal A. Schwarzberger and ABM International, Inc.. AutoPilot™ Simulator is a trademark of ABM International, Inc. AutoPilot™ Simulator is a proprietary product, its concept, design and functionality are Property of ABM International, Inc.