INNOVA Longarm Quilting Machines –Frequently Asked Questions

Looking for the best longarm quilting machine for your studio or business? Whether you’re brand new to longarm quilting or comparing INNOVA to other brands, this FAQ will help you understand why thousands of quilters trust INNOVA for professional results, reliability, and long-term value.

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About INNOVA Longarm Quilting Machines

Where are INNOVA longarm quilting machines made?

Every INNOVA longarm quilting machine is proudly manufactured in Montgomery, Texas, USA . Unlike many competitors who outsource production overseas, INNOVA machines are built, assembled, and tested in the United States to ensure the highest quality control, precision engineering, and long-term durability.

Who manufactures INNOVA longarm machines?

INNOVA is manufactured by ABM International, a global leader in industrial sewing and quilting systems.

ABM has been engineering and manufacturing advanced quilting technology since 1947. That means when you buy an INNOVA, you’re getting more than just a quilting machine—you’re getting nearly 80 years of engineering expertise behind every stitch.

Is INNOVA good for quilting businesses?

Absolutely. INNOVA machines are built for:
• High-speed quilting
• Long run times
• Precision stitch quality
• Minimal downtime

Many professional quilt shops and home-based quilting businesses rely on INNOVA because they are designed for daily production use, not hobby-only workloads.

How does INNOVA compare to other longarm brands?

INNOVA stands out because it offers:
• U.S. manufacturing
• 24/7 customer support
• Low maintenance
• Flexible free-motion and computerized quilting
• Long-term parts and service availability

Many other brands outsource manufacturing or limit support, which can become costly over time.

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Is INNOVA good for beginners?

Yes. INNOVA systems are known for being:
• Smooth and easy to control
• Simple to learn
• Customizable as your skills grow

You can start with free-motion and add computerized quilting whenever you’re ready.

Training, Service & Support

What kind of training and support do I get with an INNOVA?

Every INNOVA machine is backed by 24/7 customer support, so help is always available whenever you need it—whether you’re quilting late at night or running a busy quilting business during the day. You’ll have direct access to knowledgeable technicians who understand your machine and can quickly help you troubleshoot.

In addition to around-the-clock support, INNOVA Authorized Dealers and Training Centers provide hands-on training for machine operation, quilting techniques, maintenance, and setup. This ensures you feel confident using your longarm from day one.

For quilters using computerized quilting, INNOVA also offers hands-on AutoPilot™ Mach 3 training at INNOVA Longarm University. These in-person and guided training sessions walk you through everything from loading designs to running full quilts with confidence, helping you get the most from your computerized quilting system.


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Is customer support available after business hours?

Yes! INNOVA offers 24/7 customer support. You can reach a real technician any time by calling 888-99-QUILT or emailing contact@innovalongarm.com.

This level of support is a huge advantage over many longarm brands that only offer limited weekday assistance.

INNOVA Longarm Machine Features

What size bobbin does an INNOVA use?

All INNOVA longarm quilting machines use a large M-size bobbin.

M-size bobbins hold significantly more thread than standard L bobbins, meaning:
• Fewer stops to change thread
• Faster quilting
• Better productivity for business owners

👉 You can purchase INNOVA Bobbins here.

What needle does INNOVA recommend?

INNOVA recommends using a Titanium Groz-Beckert® #18 needle for most quilting. These needles provide:
• Cleaner stitches
• Longer life
• Reduced thread breakage

Your dealer can also help you choose the best needle for specialty threads and fabrics.

Can I free-motion quilt and use computerized quilting on the same machine?

Yes! One of the biggest advantages of INNOVA systems is that you can switch between free-motion quilting and computerized quilting in seconds .

Simply release the belts from their clamps, and you’re instantly back in free-motion mode—no tools, no disassembly, no frustration.

This flexibility makes INNOVA ideal for:
• Custom quilts
• Edge-to-edge patterns
• Ruler work
• Business quilting

Maintenance & Reliability

Do INNOVA longarm machines require regular maintenance?

INNOVA machines have some of the lowest maintenance requirements in the industry.

There are:
• No oiling points on the top of the machine
• No expensive “spa treatments”
• No complicated daily service

That means more time quilting—and less time dealing with maintenance.

What warranty does INNOVA offer?

Every INNOVA machine comes with a manufacturer’s limited warranty that protects your investment and provides peace of mind.

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Computerized Systems (AutoPilot Mach 3, Grand Format Embroidery, PantoVision T2, Navigator P2)

What file types do INNOVA computerized systems read?

The AutoPilot Mach 3, PantoVision T2, Navigator P2 computerized quilting systems read both .dxf and .pat quilting files, making it compatible with thousands of quilting designs available online.

AutoPilot Mach 3 Grand Format Embroidery module reads .dst embroidery design files.

Does AutoPilot Mach 3 include built-in patterns?

Yes! AutoPilot Mach 3 comes preloaded with 600+ quilting patterns so you can start quilting immediately—even if you’ve never used computerized quilting before.

Can I upgrade my AutoPilot computer to Windows 10 or Windows 11?

Yes, AutoPilot Mach 3 is fully compatible with Windows 10 and Windows 11, so you can keep your system updated without worrying about software issues.

Ready to Learn More?

If you’re considering a longarm quilting machine, there’s no better way to understand the INNOVA difference than to speak with one of our experts.

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