Just wanted to say hellop and to let you knowI'm having a blast. I have on the frame my mom's applique quilt that has 1/2" round circles that are stuffed. I put on my trapunto foot and am able to stictch around those little circles very easily. Thanks for making a machine that makes me happy and I can have so much fun while quiltnig! Hope all is well.

Neal, Mike, Kandy & the ABM Family,

Thank you so much for the beautiful & delicious Harry & David gift box. It is truly appreciated.

Thank you also for the wonderful support & continued development of the Innova and AutoPilot. You are always there for us and we love our Innova and ABM.

I am in Ontario Canada. I did a lot of research but I'm so thankful I chose an Innova.
I purchased my Innova18 - 10 ft basic model from Peter Smith Trading in Toronto.
Peter personally delivered it to my home and was only a phone call away while I did my set up.
I was impressed by his no pressure, informative sales process. From the time I ordered to having it delivered to my home was less than 2 weeks. I was totally amazed to hear about the excellent customer service.
I can't explain exactly why I chose it initially but I definitely know I made the BEST purchase of my life. I just love my Innova and enjoy every moment I spend trying out new skills and techniques.

I bought my Innova from Val at Virginia Longarm and I am in love with my 26" with AutoPilot and Lightning Stitch. I have a 12 foot frame. I have had my machine for a little over a year. While I like to do free motion quilting, I find that my autopilot is super for pantos and I love to be able to design my custom quilting "on screen" before I start quilting. I "audition" designs and try out different looks so I get the best quilting on my quilts. Auto pilot has a learning curve but I don't think its steep. You just have to spend some time playing and being comfortable with it. Every time I do another quilt I learn something. I am a hobbyist and do not quilt for others so I get to play without worry. Innova is the best machine as far as I am concerned. Michael is absolutely super to deal with -- no problem is too small or too big -- and he always either answers the phone (any time -- day or night) or gets back to me in minutes. I had another machine (actually two) before I bought my innova and I could not be happier now. Hope you end up with an Innova!

I live in Delaware and purchased my Innova in 2011 at the Lancaster AQS Show after trying every longarm machine in the place several times over a few days.

As part of my purchase I was offered a 3-day class from Teryl and I went out to St. George and took advantage of this. Great class and I highly recommend you take her classes. Obviously being in Delaware I couldn't turn to Let's Quilt for service and Michael and alll the folks at Innova have been there whenever I have needed help. This help has been 24/7, and yes, I have even used it at 2am on a Sunday morning. When I purchased I was told about Innova's 24/7 customer service and it was the icing on the cake so to speak that sealed the deal. Amazing knowledgeable help.

But what attracted me to step into the Innova booth was its solid construction---I'm an engineer. The frame is solid. As I tried other machines I couldn't get over their vibration and the flimsy frame construction. Innova's frame is solid. I found the machine itself to be light-weight and easy to move. I have a 26" and even with the larger machine, it's easy to move.

The Innova permits me to any use thread I want, and I could quilt in any direction while maintaining great thread tension. At two competitor booths the sales folks *yelled* at me to 'GO SLOW in that CURVE' so that the thread tension would be OK. I was *yelled* at to slow down as I moved from right-to-left too. I was also advised as to what threads worked best in *their* machine. I don't need to do that with my Innova, I just quilt in any direction I want, with any thread I want.

And Innova requires us to oil only the bobbin so there isn't any fear of oil dripping onto our lovely quilt top.

I also purchased the autopilot because I quilt for others. It does what I need it to do. I didn't look at other computer systems so I don't know if there are features present or missing that other systems have.

My only regret is that I didn't purchase an Innova years ago.

26" Jeannie w/ AP & LS

I have had my Innova for 2 1/2 years. I love this machine. I have never had any trouble. But this week on Tuesday evening, after 10 P.M. the Hook Drive Belt broke. Have you ever broken this belt? Of course my beautiful custom quilting work was then forestalled.

Lucky for me, I live in Virginia. First thing on Wednesday I called Valerie Schlake at the Virginia Longarm Network. She is my Innova dealer and with blazing speed Valerie was able to set me up with an on site service call on Thursday. A wonderful young man named Greg came and replaced the broken belt, and had my machine put back together in no time at all.

My machine has been busy quilting long into Thursday night and started working first thing this morning. I'm so lucky to have Virginia Longarm...If my belt had broken last year at this time I'm not sure how long I would have waited for service, because we did not have 
an Innova Dealership in Virginia.

Kudos to Valerie and the Virginia Longarm Network. Great customer service, knowledge, and speed.

If you are nearby, I hope that you can visit Valerie and the Virginia Longarm Network Showroom and Trainning Center. You will find it in Oilville, VA at 2085 Valpark Drive. Here is the phone number. 804-708-0741. Or you can visit on line at www.VirginiaLongarm.com.